Kingfisher is a unique brand. The name in itself initiates a sense of excitement.
Be it the electric babes in red or the class of service that gives u a high. An exciting brand has excitingly classy customers and I am proud to state I am one of them. I am a frequent flier and prefer Kingfisher almost all times. I am such a Kingfisher fan that I inspired my wife into joining Kingfisher as GSE. I always took pride in stating “The Kingfisher Experience starts from Home!”
Coming to the serious part -I hate the same old boring Richard Clayderman Piano Music that is played prior to take off and post landing. It reminds me of sick Jet Airways.Kingfishershould periodically upgrade your Introduction Music, Jingles, Safety ppts etc. I know it costs, but it goes a long way in keeping the brand fresh.I must also complement the KF Cabin Crew who I have passively noticed -they do go that Xtra Mile and take special initiative in caring for customers. And I don’t really remember seeing a plastic smile on their faces in spite of the stressful lives they live.
Kingfisher should take initiatives to filter out, dhoti clad, poor etiquette chappal-chap travelers, rowdy bullies who stamp on other’s shoes and don’t even give u elbow space when you are in the middle seat. Whenever that happens I prefer to sit near the restroom! Then the usual scene of the people standing up and taking out luggage from the overhead bins as soon as the plane gets stationery = more chaos – as if they are on a state bus and got vegetables to sell at the mandi.
In short Kingfisher should conduct a campaign to educate on flight etiquette.
The Loyalty scheme too seems too gestating at times. Atleast there should not be any fall backs when one attains a particular tier status. They should assume that a loyal customer will be loyal forever, and ensure it by providing goodies like discounts etc. instead of free tickets.
All the best to Kingfisher!








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